FAQs
Need help?
If you have a problem or inquiry that requires immediate assistance, you can click the button below to contact a customer service representative. Please allow 6 to 12 business days from the time the package reaches us for your refund to be issued.
🛍️Orders & Payments
1. How can I apply?
Browse our collections, add your favorite products to your cart, then proceed to checkout. The process is fast, secure, and seamless.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
3. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within one hour of purchase. Please contact us immediately for assistance.
🚚 Shipping and Delivery
1. How long does shipping take?
Standard delivery typically takes 3 to 7 business days. Expedited shipping options may be available at checkout.
2. How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing the tracking number and a link to track your shipment.
🔄 Returns & Exchanges
1. What is your return policy?
You can return most products within 14 days of receipt for a refund or exchange. Products must be unused, in their original condition, and in their original packaging. You can view the full return policy here.
2. How do I initiate a return?
Your comfort is important to us. If the product is not suitable for you, you can request a return within the specified period through the Contact Us page. Our team will contact you and help you complete the return process easily.
🧴 Product Questions
1. Are your beauty and care products clean or cruelty-free?
Yes, we are committed to providing clean, safe, and cruelty-free beauty and personal care products.
2. What sizes are available for clothing items?
We offer various sizes in many of our collections. Each product includes a detailed size guide to help you choose the most suitable size for you.
3. Are the baby products safe and certified?
Certainly. All baby products are selected based on safety standards, quality, and age-appropriateness.
💬Communication and Support
1. How do I contact Norxt customer service?
You can contact us by email at support@norxt.com or through our Contact Us form here. We usually respond within 24 hours.
2. What are the customer service hours?
Our support team is available Monday to Friday, from 9 AM to 6 PM.