🛍️ Orders & Payments

Q: How do I place an order?
Simply browse our collections, add your favorite items to your cart, and proceed to checkout. It’s quick, secure, and seamless.

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

Q: Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of purchase. Please contact us immediately for assistance.

🚚 Shipping & Delivery

Q: How long does shipping take?
Standard delivery typically takes 3–7 business days. Express options may be available at checkout.

Q: How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link.

🔄 Returns & Exchanges

Q: What is your return policy?
You can return most items within 14 days of delivery for a refund or exchange. Items must be unused and in original packaging. See our full return policy here.

Q: How do I start a return?
Visit our Returns Center or contact us directly with your order number to begin the return process.

🧴 Product Questions

Q: Are your beauty products clean or cruelty-free?
Yes! We’re committed to offering beauty and wellness products that are clean, safe, and cruelty-free.

Q: What sizes do your clothing products come in?
We offer inclusive sizing across many of our collections. Each product has a detailed size guide to help you find your perfect fit.

Q: Are children’s products safe and certified?
Absolutely. All children’s products are selected based on safety, quality, and age-appropriateness.

💬 Contact & Support

Q: How do I contact Norxt customer service?
You can reach us via email at support@norxt.com or use the Contact Us form here. We typically respond within 24 hours.

Q: What are your customer service hours?
Our support team is available Monday–Friday, 9am–6pm .

Still have questions?

We’re here to help! Contact Us and we’ll get back to you as soon as possible.